Introduction
By accessing or using our website, booking a reservation, or making a payment online, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree, you may not use our services.
Booking and Payment
All reservations must be made through our official website or authorized booking channels.
Payment can be made online using accepted debit/credit cards, bank transfers, or other available payment gateways.
Rates displayed are inclusive of applicable taxes unless otherwise stated.
Confirmation of booking will be sent via email once payment is successfully processed.
Check-In / Check-Out Policy
Standard check-in time: 2:00 PM
Standard check-out time: 12:00 PM
Early check-in and late check-out are subject to availability and may incur additional charges.
Cancellation and Refund Policy
Flexible Bookings: Cancellations made 48 hours or more before check-in are eligible for a full refund.
Late Cancellations: Cancellations made less than 48 hours before check-in will incur a charge of one night’s stay.
No-Show Policy: Guests who fail to show up without prior notice will be charged the full booking amount.
Refund Process: Approved refunds will be processed within 1–3 business days.
In case of any technical payment error or double charge, please contact our support team for resolution.
Privacy Policy
Dee Rocket Hotel respects your privacy and is committed to protecting your personal data.
Information Collected: We may collect personal details such as name, email, phone number, payment information, and stay preferences.
Use of Information: Your data will be used solely for processing reservations, improving our services, and sending booking confirmations or relevant updates.
Data Security: All payment transactions are encrypted and processed through secure gateways. We do not store sensitive payment details on our servers.
Third-Party Sharing: We will never sell, rent, or share your personal information with third parties, except when required by law or necessary for service delivery (e.g., payment processors).
Cookies: Our website may use cookies to enhance your browsing experience. You may disable cookies in your browser settings if you prefer.
Guest Responsibilities
Guests must provide accurate details during booking.
Any damages to hotel property caused by the guest will be billed accordingly.
Illegal activities within the hotel premises are strictly prohibited and may result in legal action.
Limitation of Liability
Dee Rocket Hotel shall not be held responsible for:
Loss of valuables not declared or stored in the hotel’s safe.
Service interruptions due to unforeseen events such as natural disasters, government restrictions, or technical issues.<
Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services will constitute acceptance of the revised terms.